Effective Date: [01/08/2023]

Modifind Shipping and Returns Policy

At Modifind, we strive to provide a seamless shopping experience for all your aftermarket automotive parts and accessories needs. This Shipping and Returns Policy outlines our procedures for shipping orders, handling returns, and addressing any issues you may encounter. By purchasing from our website (https://www.modifind.com/), you agree to the terms outlined below.

1. Shipping Policy

a. Shipping Locations:

  • We currently ship within the United States, including Alaska and Hawaii. At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or internationally.

b. Processing Time:

  • Orders are typically processed within 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be extended.

c. Shipping Methods and Costs:

  • We offer a variety of shipping options, including standard, expedited, and overnight shipping. Shipping costs are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout.

d. Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.

e. Shipping Delays:

  • While we strive to ensure timely delivery, Modifind is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

f. Damaged or Lost Packages:

  • If your package arrives damaged or is lost in transit, please contact us immediately at [Insert Email Address] or through our Contact Us page (https://www.modifind.com/contact/). We will work with the carrier to resolve the issue and ensure you receive your order.

2. Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is designed to make the process as straightforward as possible.

a. Eligibility for Returns:

  • Products must be returned within 30 days of the delivery date.
  • Items must be in new, unused condition, with all original packaging, manuals, and accessories included.
  • Certain items, including custom orders, special orders, and clearance items, are non-returnable. This will be clearly indicated on the product page.

b. Return Process:

  • To initiate a return, please contact us at [Insert Email Address] or through our Contact Us page (https://www.modifind.com/contact/). Provide your order number, the reason for the return, and any relevant details. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Returns without an RMA number will not be accepted.

c. Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

d. Restocking Fee:

  • A restocking fee of up to 20% may be applied to returns of non-defective items or items returned without all original packaging and accessories.

e. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-7 business days.
  • Shipping charges are non-refundable, except in cases of our error.

f. Exchanges:

  • If you need to exchange an item for a different size, model, or product, please follow the return process outlined above. Once the returned item is received and processed, a new order can be placed.

g. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately at [Insert Email Address] or through our Contact Us page (https://www.modifind.com/contact/). We will arrange for a replacement or refund and cover return shipping costs for defective or incorrect items.

h. Non-Returnable Items:

  • Custom orders, special orders, and clearance items are non-returnable. Electrical items that have been installed are also non-returnable unless defective.

h. Refund Approval

  • We will not issue a refund for any parts that have not received prior approval. Please submit a return request online at https://www.modifind.com/contact/. Returns without an approved RA# included inside the package will not receive credit.

3. Warranty Policy

a. Manufacturer’s Warranty:

  • Many of the products we sell are covered by a manufacturer’s warranty. Please refer to the product’s packaging or the manufacturer’s website for details. Modifind does not provide any additional warranties beyond the manufacturer’s warranty.

b. Warranty Claims:

  • To initiate a warranty claim, please contact us through our Contact Us page (https://www.modifind.com/contact/). We will assist you in filing a claim with the manufacturer and provide further instructions.

4. Contact Us

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at:

Modifind
Website: https://www.modifind.com/
Contact Us: https://www.modifind.com/contact/

Last Updated: [27/08/2024]